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Customer Support Assistant – Plugin Boutique

by | Feb 19, 2019 | Industry Jobs

Customer Support Assistant
Plugin Boutique LTD. – Brighton BN2
£18,000 – £21,000 a year

Plugin Boutique is an audio software eCommerce store that has been proudly representing the world’s leading music software manufacturers since 2012.

Priding ourselves on high standards in business and customer representation, we are looking for an enthusiastic and felicitous new member to join our Brighton team. This role is focused on delivering the best possible customer experience to our users and will predominantly involve answering support requests via email, live chat and telephone. While some requests will be general guidance; others will require detailed investigation and pragmatic problem solving. The successful candidate will be the first line of contact on the website and will be expected to represent Plugin Boutique in a positive and professional manner. A keen interest in helping others and music technology will be deemed advantageous.


  • Excellent written and verbal English
  • Enjoy problem solving/troubleshooting
  • Excellent attention to detail
  • Excellent computer skills
  • Excellent organisation
  • Enthusiastic with a willingness to learn
  • An efficient and hands on working style
  • A logical mindset and pragmatic approach
  • A sense of ownership and commitment to achieve a result or resolution
  • Enjoys helping others
  • The ability to learn pro-actively and take responsibility for your own development
  • A keen interest in music technology
  • Customer service experience (Online/Retail/Hospitality etc)
  • Ability to multi-task
  • Enjoys working in a team as well as individually
  • Proficient on both Mac and Windows systems
  • Proficient on Microsoft Office applications (Excel, Word etc)
  • DAW experience essential; (experience on multiple DAWs an advantage)
  • Basic Photoshop skills (an advantage but not essential)

Job role:

  • Email ticket support
  • Online live chat support
  • Telephone support
  • Website admin
  • Product maintenance
  • Listening and reporting users feedback
  • Liaising with support manager
  • Dynamic working hours (will include weekend cover work)

How to Apply:

If you would like to apply for this role please submit a CV and covering letter to

The successful applicant will be bright, enthusiastic and helpful with excellent organisation and interpersonal skills.

In addition to your salary, you will receive a generous annual leave entitlement, pension, profit share (after one year of employment) and development opportunities as we continue to grow.

At Plugin Boutique, we pride ourselves on creating a culture that challenges prejudice and values diversity.

Application end date: Monday 11th February 2019

Job Type: Full-time

Salary: £18,000.00 to £21,000.00 /year


  • Music Production: 1 year (Required)